NEHIMSS Webinar: The Technology Challenges of COVID-19 & Lessons Learned: Steward Health Care System

August 25, 12:00pm, EDT - 1:00pm, EDT

Online Webinar

Two Ticket Types Available:

Live Webinar: Live webinar access and access to the recording after the event

Recording Only: Access to the recording only

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COVID-19 has had an unparalleled impact on the world and on healthcare. Steward Health Care System had to respond on the clinical, business and technology fronts.

In Massachusetts, which was facing a catastrophic surge, they designated some hospitals as COVID-19 centers, expanded critical care beds, added monitoring, and brought in nurses from FL and AZ.

New projects were escalated including users working remotely and enforcing new security requirements, evaluating hardware requirements, using cloud technologies, rapid deployment of telemedicine, and implementing new onboarding processes for traveling staff/surge staff.

While they established processes in critical care, the IT department prepared Steward for the rapid changes in policy and protocols. As the science evolved, changes were made to the EHR to support emerging recommendations as quickly as 72 hours.



Mary Buonanno, Senior Vice President, Chief Technology Officer at Steward Health Care System

Kelly Hoye, MD CMIO at Steward Health Care System

Kathleen McGrow, DNP, MS, RN, PMP, Chief Nursing Information Officer at Microsoft Health & Life Science Industry Team

Learning objectives:

1. Identify an effective Clinical and IT partnership to response to COVID19

2. Understand the daily changes required for quick and innovative solutions

3. Distinguish the value for strong leadership during a pandemic

4. Review the processes of a national footprint (workflow) for traveling nurses

5. Define rapid deployment issues such as hardware, security, etc

6. Discuss the future impact of federal and state regulations on telemedicine


Additional Materials: 

Mary Buonanno
Senior Vice President, Chief Technology Officer at Steward Health Care System

Mary has over 25 years in the IT Health Care industry and, as Innovative Chief Technology Officer, she has demonstrated success directing IT transformation in large health care organizations.She is responsible for Infrastructure support for many of the production areas including end user support functions. She thrives in situations where she can create order from chaos. A graduate of Simmons University, working on MBA, she competes in triathlons, is an avid photographer and volunteers for a Dog Rescue groups.

Kelly Hoye, MD
CMIO at Steward Health Care System

Kelly Hoye, MD, is the Chief Medical Information Officer for Steward Health Care System and a Family Practice specialist in North Dighton, Massachusetts. She attended and graduated from the University of Chicago, Division of Biological Sciences Pritzker School of Medicine and completed her residency at Memorial Hospital of Rhode Island. She has over 30 years of experience in Family Medicine.

Kathleen McGrow, DNP, MS, RN, PMP
Chief Nursing Information Officer at Microsoft Health & Life Science Industry Team

Kathleen McGrow, DNP, MS, RN, PMP, serves as Chief Nursing Information Officer for the Microsoft Health & Life Science Industry Team. In this role, Dr. McGrow advises organizations on how the innovative use of technology can support their digital transformation imperatives of consumer engagement, provider enablement, analytics for population health and cognitive computing to support a learning health system. Her expertise in data, analytics and artificial intelligence is used to educate organizations on how to enhance clinical, operational and financial performance, maximize capacity and patient experience, and transform to new care models and paradigms. Dr. McGrow has led, planned and directed programs and strategic initiatives for organizations including implementation of an evidence framework for best practices. This framework was used to identify customer pain points and targeted outcomes and used during engagements to assist the customer in developing success plans including quantifiable targeted outcomes such as return on investment and cost aversion. The framework was leveraged in both population health (care management) and quality improvement (QI) initiatives. Her experience includes engaging with a variety of C-Suite executives, providers (clinicians) and care managers as well as a geographically dispersed team of clinical and technical experts.

Prior to working at Microsoft, Dr. McGrow has held positions at GE Healthcare, Caradigm (a Microsoft & GE Company) and Philips where she was product manager for their Ambulatory Telehealth suite of products. Her clinical background spans many years, with the majority of that time spent in trauma and critical care settings. She has worked at some of the premier medical centers in the United States, including Johns Hopkins and the University of Maryland Shock Trauma Center. Dr. McGrow is a graduate of the University of Maryland with a Doctorate in Nursing Practice focused on Executive Leadership and Evidence Based Practice.